Three setup tiers, three retainers and a BPO line — all scoped to your real ticket volume. Book a 30-minute call and we price your plan live.
Implementation tiers
One-time setup. Fixed scope, fixed price. AI Agent included from Starter up.
Monthly retainers
Continuous CX operations. Month-to-month, 30 days notice, no lock-in.
Service lines
Every tier orchestrates one or more of these lines. If you'd rather see the scope of each line on its own, the links below take you there.
You want a real team in your inbox, not a freelancer. We staff trained agents in Barcelona — EN, ES, FR, DE, IT — supervised by a custo.tech CX architect. Pricing is per FTE, scoped to your ticket volume.
Methodology
Access, dates, owners. ClickUp board open the same day. You meet your CX architect in 48 hours.
Channels live: email, chat, Instagram, WhatsApp, Facebook. Shopify integration validated. Klaviyo, Aircall and Recharge wired. Users, teams, hours.
CX architecture: macros, views, tags, SLAs, escalation flows. Help Center and chat brand-aligned. Fields and statistics complete.
AI Agent configured to your tone, refund logic and return rules. Automations, flows, Shopping Assistant. AI behavior doc + knowledge base signed off.
Final delivery. Agent and admin training. Full documentation. Sandbox-tested before go-live.
You're live. The retainer kicks in (first two weeks free). We optimize, ship, and report monthly from there.
FAQ
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.
