Discovery and audit
Two-week audit of your current Zendesk, Front or Intercom setup. We map every macro, automation, view and SLA before we touch anything.
Service
Zendesk, Front or Intercom to Gorgias — without breaking SLAs.
We've run 30+ migrations off legacy helpdesks. Tickets, history, macros, automations and SLAs ported on a fixed cutover date. No double inbox, no lost data.
30-min call. No deck. We tell you on the call if Gorgias is the right move.
What's inside
Data port
Tickets, conversations, customer history and tags moved to Gorgias. No black-hole gaps.
Cutover plan
Fixed date. Forwarder rules, agent training and a 48-hour war room. Old tool stays read-only for 30 days.
Macro and automation rebuild
We don't import macros 1:1. We rebuild them in Gorgias's logic — fewer macros, higher coverage.
What you walk away with
- Full ticket history searchable in Gorgias
- Rebuilt macro library, sized to your real volume
- AI Agent live on day one of cutover
- 30-day stabilization plan and post-mortem
FAQ
Book a 30-minute call.
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.