AI Agent setup
Configured against your knowledge base, your refund logic and your tone. Trained on the last 90 days of resolved tickets.
Service
Gorgias automation that actually closes tickets.
Macros, rules and the Gorgias AI Agent — tuned to your tone, your refund policy and your return rules. 50–60% of repeat tickets handled without a human, in 4–8 weeks.
30-min call. No deck. We tell you on the call if Gorgias is the right move.
What's inside
Macros and rules
30–60 macros built on your real ticket categories. Rules for routing, tagging, SLAs and escalation. No template imports.
Shopping Assistant
Pre-purchase chat that answers product, sizing and stock questions and sends to checkout. We've measured up to 20× ROI on this single layer.
Voice and WhatsApp
Aircall and WhatsApp Business API plugged into the same Gorgias inbox. One thread per customer.
What you walk away with
- A configured Gorgias account with documented macro library
- AI Agent live in production, answering 30%+ of repeat tickets day one
- Monthly KPI report: AI coverage, CSAT, first response, resolution
- Knowledge base + AI behavior doc you own and can hand to anyone
FAQ
Book a 30-minute call.
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.