We are a customer experience, experienced agency
Gorgias
Automate 60%+ of your customer support.
Gorgias AI and automation tools are built on your own data and integrations, putting you in control.
Quickly give the right answer to your customers, every time.
We already improved their Customer Experience
Frequently asked questions
We deliver the customer service your brand deserves: personalised, tailored, and highly efficient, building a lasting bond of trust with your customers.
We set up a daily communication channel to keep your team and ours in constant contact—whether it’s for questions, unexpected situations, or updates on agreed points—ensuring smooth and seamless service at all times.
We know how hard it is to acquire a customer, which is why we help prevent issues like slow response times, poor listening, and undertrained service teams. These are key factors that often lead to customer loss. Our service focuses on building strong, long-lasting relationships with your clients.
Our Customer Support Service is built on a team of skilled, attentive, and responsive professionals, providing a solid foundation to meet your company’s needs—even at the scale of a multinational.
- Professional, local and international CX specialists dedicated to your business
- High-quality service with real-time reporting
- Focus on your critical business processes
- Remote access and 24/7 support
Timelines can vary depending on your specific needs, but they usually fall between one and three weeks. We will walk you through the details and set clear expectations during our first call.
No, there is no long-term contract. Our plans are monthly, and you can easily adapt them to your brand’s volume depending on the time of year.
Absolutely, you can adjust your plan at any time to match the changing volume of your e‑commerce business.
All plans come with brand onboarding and agent training.
Our Digital Support provides a solid foundation to meet your company’s technological needs, even at the scale of a multinational.
- Professional, local support team
- High-quality service with real-time reporting
- Focus on your business’s critical processes
- Remote access to your team and 24/7 emergency support
- On-site assistance when needed
MSA (Maintenance, Support, and Advice) is our flagship service, providing all the essentials your business needs for success:
- 2 hours of remote support
- 1 monthly on-site visit
- Inventory maintenance and upgrades
- Monitoring and managed services
- Liaison with technology suppliers
- Access to emergency support