We help you build strong and recurring relationships with
6 years raising customer service
managers from Barcelona.
customer + technology = Customer Intelligence
We focus on empowering human teams and tech platforms with good training and modern customer service tools. Since we were born we support intelligence (not just artificial) by creating automations, self-service or comfortable channels for your clients.
Customer service is a profit generator, not an expense. We call everything related to our objective Customer Intelligence.
Everyone else: What do they offer?
How to loose a client?
Brands have to be available to the maximum. The customer has to be served when and where they want and in comfortable conversational channels.
Not listening to the client
The valuable data is what the client says, with that intelligence we can build loyalty and induce other purchases. If we know him in advance we’ll be successful.
Poorly trained service
Support team is now a sales-focused department. Poorly trained operators will lead to a bad impression and a waste a good sales channel.
“Intelligence yes, but
The 3 T of Customer Intelligence
Team + Tech + School
Customer service outsourcing:
Flexible and pay per use according to sales. Operators with superpowers make the difference. Difficult time shifts and languages tailored to the client and according to their needs.
Tech as the center of the relationship:
Cutting-edge technological solutions.
A technical layer of intelligence that improves and suggests the answers and conversational channels and self-service centers.
Agent Training School:
We always bet on local talent.
Training is the only way to outperform what other agents does.
Platforms and AI to optimize our agents’ relationships with clients.