Nude Project Success Story
18% ↓
First response time
25% ↓
Resolution time
112% ↑
Sales conversion from ticket
6-step plan
Rules were implemented to automate repetitive tasks, such as ticket classification and routing, freeing up time for agents to focus on more complex inquiries.
Automatic tags were used to categorize tickets based on the nature of the inquiry, allowing for better prioritization and faster attention to urgent issues.
Tickets were automatically routed to designated teams based on category, ensuring that customers received assistance from the most suitable experts.
Mandatory fields were added to each ticket to collect crucial information, enabling Nude Project to obtain more accurate statistics and identify recurring issues with products, services, or shipments.
Gorgias tools were used to analyze data and gain valuable insights into customer inquiries, allowing Nude Project to improve its knowledge base and FAQs.
A clear, dynamic help center was created with easily accessible brand information, enabling customers to self-serve and resolve their inquiries immediately.
3 high-class KPI's
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