CLOTHING ECOMMERCE

Nude Project Success Story

18% ↓

First response time

25% ↓

Resolution time

112% ↑

Sales conversion from ticket

Our solution

6-step plan

We intervened to help Hawkers optimize their customer service. The following actions were implemented:

Rules were implemented to automate repetitive tasks, such as ticket classification and routing, freeing up time for agents to focus on more complex inquiries.

Automatic tags were used to categorize tickets based on the nature of the inquiry, allowing for better prioritization and faster attention to urgent issues.

Tickets were automatically routed to designated teams based on category, ensuring that customers received assistance from the most suitable experts.

Mandatory fields were added to each ticket to collect crucial information, enabling Nude Project to obtain more accurate statistics and identify recurring issues with products, services, or shipments.

Gorgias tools were used to analyze data and gain valuable insights into customer inquiries, allowing Nude Project to improve its knowledge base and FAQs.

A clear, dynamic help center was created with easily accessible brand information, enabling customers to self-serve and resolve their inquiries immediately.

The outcome

3 high-class KPI's

194% ↑

Revenue per ticket

780% ↑

Help article views

260% ↑

Ticket conversion rate

They already saved up to 30% of team allocation

Boosting the best CX teams

IT'S TIME FOR A MOVE

Your new CX team is one click away

Start saving up to 30% of team allocation with our CX Formula

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