Trained agents
Two-week onboarding on your brand, products, policies and refund rules. They reply in your voice, not a script.
Service
Multilingual CX agents in Barcelona, in your inbox in two weeks.
Trained on your brand and policies. Supervised by a custo.tech CX architect. EN, ES, FR, DE, IT. Built for DTC brands tired of churn at the agency layer.
30-min call. No deck. We tell you on the call if Gorgias is the right move.
What's inside
CX architect on top
A senior architect supervises the team, owns SLAs and reports to your CX lead weekly.
Languages
EN, ES, FR, DE, IT in seat. We've also covered NL and PT for specific accounts.
Coverage
Mon–Fri 09:00–21:00 CET as standard. Extended hours and weekend cover available for peak season.
What you walk away with
- A staffed inbox with documented playbook and macro library
- Weekly performance review with your CX architect
- Monthly KPI report — CSAT, FRT, resolution, escalation rate
- Quarterly roadmap for automation and self-service
FAQ
Book a 30-minute call.
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.