Tone tuning
We feed AI Agent the last 90 days of your team's replies. It picks up rhythm, signature, exclamation policy. If it doesn't sound like you, we keep tuning.
Service
Gorgias AI Agent, configured to actually answer.
Most teams enable AI Agent and stop there. We tune it on 90 days of your real tickets, your refund logic, and your tone. Live coverage of 50–60% of repeat tickets is the bar, not the headline.
30-min call. No deck. We tell you on the call if Gorgias is the right move.
What's inside
Action permissions
Refunds, address changes, exchanges, order lookups. We define what AI Agent can do without a human, with safety rails on amount and category.
Knowledge base
Source-of-truth doc that AI Agent reads before answering. Refund rules, return windows, shipping cut-offs — versioned, owned by you.
Monitoring
Weekly review of every AI-handled ticket flagged for quality. Tone drift caught before it ships.
What you walk away with
- AI Agent live in production with documented permissions
- Knowledge base and AI behavior doc you own
- Monthly AI coverage and quality report
- Quarterly tuning to catch tone drift and new categories
FAQ
Book a 30-minute call.
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.