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Automate 60%+ of your customer support.
Gorgias AI and automation tools are built on your own data and integrations, putting you in control.
Quickly give the right answer to your customers, every time.
We've got everything covered, from experience in automating and optimizing customer experience departments to all the technical knowledge needed to help you with the associated technology stack. Our platform focuses on a Pay by ticket model and also allows saving up to 30% of team allocation.
We stepped in to support Nude Project's customer service team and subsequently implemented Gorgias as their new ticket management system.
“Peak season was never a headache with custo.tech”
“custo.tech was key in Hawkers expansion”
AI is providing more and more time-saving resources, cost savings and the necessary information at your fingertips. Its correct control is essential for the right outcome. Let us help you build the right optimisations for your business.
The more immediate the response, the more satisfied your customers are. AI allows us to take your help desk self-service even further.
Let your customers communicate easily, with all contact channels available to them. WhatsApp, Social Media, in-site chat, etc. We will be there for them.
Customer service is a profit generator, not an expense. We call everything related to our objective Customer Intelligence.
We provide the customer service your brand needs. Personalised, tailored, and with maximum efficiency, establishing a bond of trust with the customer.
We establish a daily communication channel so that your team and ours are in constant contact for any questions or unforeseen events that may arise in the service, as well as if the team needs to communicate any updates to the agreed points.
We know how hard is to acquire a customer hence why we help to prevent issues like slow responses, not listening to the client, and poorly trained service teams. These are key factors that can lead to losing a client. Our service is focused on creating strong and recurring relationships with your clients.
Our Digital Support offers a solid foundation for addressing the technological needs of your company, even if it has the demands of a multinational.
It might vary depending on each circumstance, but it ranges from 1-3 weeks. We’ll get this clear enough in our first call.
No, you will not have a long term contract. The plans are monthly and you will be able to adapt the plan to the volume of your brand according to the time of the year.
Yes, of course, you can always change your plan and adapt it to the volume of your ecommerce.
All plans include your brand onboarding and agent training.
Some desOur Digital Support offers you a solid base to meet the technological needs of your company, even if it has the level of demand of a multinational.
MSA is Maintenance, Support and Advice. It is our flagship core service and offers you all the essentials for success:
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