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Frequently asked questions
How do we differ from traditional call centers and marketing agencies?
Unlike typical call centers that focus on cost and offshore services, we emphasize empowering operators with technology. Unlike marketing agencies that focus on brand creation and customer attraction, we concentrate on supporting those customers effectively.
What are common mistakes in customer service that custo.tech helps to avoid?
We know how hard is to acquire a customer hence why we help to prevent issues like slow responses, not listening to the client, and poorly trained service teams. These are key factors that can lead to losing a client. Our service is focused on creating strong and recurring relationships with your clients.
What is our '3 T' approach?
The ‘3 T’ approach stands for Team, Tech, and School.
This includes outsourcing customer service with flexible and sales-oriented operators, using cutting-edge technological solutions, and betting on local talent through an Agent Training School.
How much will it take to kick-off?
It might vary depending each circumstancy, but it ranges from 1-3 weeks. We’ll get this clear enough in our first call.
How can I start working with you?
Please, fill the form above and we will get in touch in 24 hours with an extended proposal.
In our first call we will set the foundations, get to know each other and smoothly start.